Textline API

Transfer a Conversation

Add MCP server to your AI tool

Allow AI tools and LLMs to interact with the API documentation portal through MCP.

MCP server URL

https://reference.textline.com/mcp

Standard setup for AI tools providing an mcp.json file

mcp.json 
{
  "Textline API MCP server": {
    "url": "https://reference.textline.com/mcp"
  }
}
Close
POST /api/conversation/{uuid}/transfer.json

Transfer a conversation to another agent using their user_uuid or email address (only one is required). The specified agent must belong to the same department as the conversation

Path parameters

  • uuid string Required

    Identifier of the Conversation to perform action with.

application/json

Body

  • user_uuid string Required

    The uuid of the user you want the conversation transferred to

  • assignee string Required

    The email address of the user you want the conversation transferred to

Responses

  • 200 application/json

    OK

    Hide response attributes Show response attributes object
    • conversation object
      Hide conversation attributes Show conversation attributes object
      • customer object
        Hide customer attributes Show customer attributes object
        • avatar_url string | null
        • blocked boolean

          Has this customer has been blocked from sending you messages

        • archived boolean

          Has this customer been archived in your address book

        • name string | null
        • notes string | null
        • phone_number string | null
        • reachable_by_sms boolean

          Is this customer capable of receiving sms

        • tags array
        • uuid string
        • facebook_id string | null
        • custom_fields object

          This is a list of the custom fields created in the account by their uuid and the values for this contact.

          Hide custom_fields attributes Show custom_fields attributes object
          • c43a1766-47e1-4c9c-a2cc-36bf424fcbc0 string
          • 116bad5a-6233-472d-bcf0-199d53342a82 string
        • consent_status boolean

          Has this customer given consent to be messaged. A feature of HIPAA and pro plan accounts. Values of true, false, and null, with null representing no request has been made.

        • verified boolean

          This pertains to webchat and whether a contact has gone through the sync process for the conversation.

      • resolved boolean
      • uuid string
    • post object
      Hide post attributes Show post attributes object
      • attachments array
      • body string | null

        The body of the message, if there is one

      • conversation_uuid string

        The uuid of the parent conversation

      • created_at number

        The unix time stamp of the created time for the post

      • creator object

        If the creator is a customer or user, additional fields specific to those types will be included

        Hide creator attributes Show creator attributes object
        • name `Chuck Finley` string
        • type string

          Values are customer, system, or user.

      • is_whisper boolean
      • marked_as_resolved boolean

        Did this post mark the conversation as resolved

      • transferred_to object

        The agent that this post transferred the conversation to.

        Hide transferred_to attributes Show transferred_to attributes object
        • avatar_url string | null
        • name string
        • on_call boolean

          Is this agent available to receive notifications

        • username string
        • uuid string
        • email string
        • permission_level string
        • group_uuids array
      • assigned_to object

        The agent that claimed the conversation with this post.

        Hide assigned_to attributes Show assigned_to attributes object
        • avatar_url string | null
        • name string
        • on_call boolean

          Is this agent available to receive notifications

        • username string
        • uuid string
        • email string
        • permission_level string
        • group_uuids array
      • uuid string
      • first_post boolean

        Is this the first post in the conversation/thread

      • message_type string

        Outlines whether the message is one of: SMS, webchat, null.

    • group object
      Hide group attributes Show group attributes object
      • name string
      • phone_number string | null
      • uuid string
      • is_sms_group boolean
POST /api/conversation/{uuid}/transfer.json 
curl \
 --request POST 'https://application.textline.com/api/conversation/84a2c56f-6b79-4764-811d-90880e2757b4/transfer.json' \
 --header "Content-Type: application/json" \
 --data '{
  "user_uuid": "deb79a6a-0652-4e14-86f2-dc8c5c502369",
  "assignee": "sample@textline.com"
}'
Request example 
{
  "user_uuid": "deb79a6a-0652-4e14-86f2-dc8c5c502369",
  "assignee": "sample@textline.com"
}
Response examples (200) 
{
  "conversation": {
    "customer": {
      "avatar_url": "https://example.com/image.png",
      "blocked": false,
      "archived": false,
      "name": "Chuck Finley",
      "notes": "``",
      "phone_number": "(222) 222-2222",
      "reachable_by_sms": true,
      "tags": [
        "foo",
        "bar"
      ],
      "uuid": "deb79a6a-0652-4e14-86f2-dc8c5c502369",
      "facebook_id": "null",
      "custom_fields": {
        "c43a1766-47e1-4c9c-a2cc-36bf424fcbc0": "Custom_Field_1_value",
        "116bad5a-6233-472d-bcf0-199d53342a82": "null"
      },
      "consent_status": true,
      "verified": true
    },
    "resolved": true,
    "uuid": "84a2c56f-6b79-4764-811d-90880e2757b4"
  },
  "post": {
    "assigned_to": {
      "avatar_url": "https://example.com/image.png",
      "name": "Chuck Finley",
      "on_call": true,
      "username": "ChuckF",
      "uuid": "deb79a6a-0652-4e14-86f2-dc8c5c502369",
      "email": "chuckf@textline.com",
      "permission_level": "Admin",
      "group_uuids": [
        "21ca50a9-a85d-49d1-9266-0df69fd5a9ef",
        "35c450e8-5b60-46e2-b691-481419462c16"
      ]
    },
    "attachments": [
      {
        "content_type": "image/jpeg",
        "name": "my_photo.png",
        "url": "https://example.com/image.png"
      }
    ],
    "body": "hello world",
    "conversation_uuid": "84a2c56f-6b79-4764-811d-90880e2757b4",
    "created_at": 1493923935,
    "creator": {
      "name `Chuck Finley`": "",
      "type": "user"
    },
    "first_post": false,
    "is_whisper": false,
    "marked_as_resolved": false,
    "message_type": "SMS",
    "transferred_to": {
      "avatar_url": "https://example.com/image.png",
      "name": "Chuck Finley",
      "on_call": true,
      "username": "ChuckF",
      "uuid": "deb79a6a-0652-4e14-86f2-dc8c5c502369",
      "email": "chuckf@textline.com",
      "permission_level": "Admin",
      "group_uuids": [
        "21ca50a9-a85d-49d1-9266-0df69fd5a9ef",
        "35c450e8-5b60-46e2-b691-481419462c16"
      ]
    },
    "uuid": "deb79a6a-0652-4e14-86f2-dc8c5c502369"
  },
  "group": {
    "name": "Sales",
    "phone_number": "(222) 222-2222",
    "uuid": "deb79a6a-0652-4e14-86f2-dc8c5c502369",
    "is_sms_group": true
  }
}