Body Required

• webhook string
• webhook_uuid string
• post object
  Hide post attributes Show post attributes object

  • attachments array
  • body string | null

    The body of the message, if there is one

  • conversation_uuid string

    The uuid of the parent conversation

  • created_at number

    The unix time stamp of the created time for the post

  • creator object

    If the creator is a customer or user, additional fields specific to those types will be included

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    • name `Chuck Finley` string
    • type string

      Values are customer, system, or user.

  • is_whisper boolean
  • marked_as_resolved boolean

    Did this post mark the conversation as resolved

  • transferred_to object

    The agent that this post transferred the conversation to.

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    • avatar_url string | null
    • name string
    • on_call boolean

      Is this agent available to receive notifications

    • username string
    • uuid string
    • email string
    • permission_level string
    • group_uuids array
  • assigned_to object

    The agent that claimed the conversation with this post.

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    • avatar_url string | null
    • name string
    • on_call boolean

      Is this agent available to receive notifications

    • username string
    • uuid string
    • email string
    • permission_level string
    • group_uuids array
  • uuid string
  • first_post boolean

    Is this the first post in the conversation/thread

  • message_type string

    Outlines whether the message is one of: SMS, webchat, null.

• conversation object
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  • customer object
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    • avatar_url string | null
    • blocked boolean

      Has this customer has been blocked from sending you messages

    • archived boolean

      Has this customer been archived in your address book

    • name string | null
    • notes string | null
    • phone_number string | null
    • reachable_by_sms boolean

      Is this customer capable of receiving sms

    • tags array
    • uuid string
    • facebook_id string | null
    • custom_fields object

      This is a list of the custom fields created in the account by their uuid and the values for this contact.

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      • c43a1766-47e1-4c9c-a2cc-36bf424fcbc0 string
      • 116bad5a-6233-472d-bcf0-199d53342a82 string
    • consent_status boolean

      Has this customer given consent to be messaged. A feature of HIPAA and pro plan accounts. Values of true, false, and null, with null representing no request has been made.

    • verified boolean

      This pertains to webchat and whether a contact has gone through the sync process for the conversation.

  • resolved boolean
  • uuid string
• group object
  Hide group attributes Show group attributes object

  • name string
  • phone_number string | null
  • uuid string
  • is_sms_group boolean